Interesting Quotes

Found some interesting quotes about good communication, and I have to say that my favorite quote is #10 from Sydney Harris.  This cartoon is a perfect example of not being able to get through.

http://www.ideachampions.com/weblogs/archives/2010/12/the_single_bigg.shtml

The Danger of Silence

I was looking through some TED Talks and came across this video. I thought it was intriguing and brilliant. My favorite quote is "We spend so much time listening to the things people are saying, that we rarely pay attention to the things they don't." This powerful quote makes me think of what we actually communicate to others when we fail to REALLY listen!

http://www.ted.com/talks/clint_smith_the_danger_of_silence
TED Talks with Clint Smith

Yet it does matter on what you say.

I was working yesterday and I overheard a manager yelling at a fellow employee. This manager used inappropriate and unprofessional language towards the associate. It made me wonder why he would react in such a manner at work. For me, when a manager cusses and acts unprofessionally towards another associate, I lose respect for him. As a manager, I make it my goal to gain respect from everyone. After all people will work harder for a boss they respect.

Its How You Say It

Its not what you say, its how you say it. When I was younger I knew exactly what message my mother was sending to me by simply saying my name. The tone of voice used, mood of the sender, and volume of the message being sent, all give meaning and context to the message.
http://speaking-tips.com/Articles/Using-Your-Tone-of-Voice.aspx

Positive vs Negative

Are you causing negative communication within your company? The answer is that you possibly could be! You could be causing negative effects on your company without even realizing it. Be careful of what you say around the water cooler. 
http://smallbusiness.chron.com/effects-negative-communication-workplace-11524.html

Making it Clear

Better communication consists of clear and concise messages. We sometimes believe that our message is clear to the recipient, but that is not always the case.